Privacy policy

Last updated: July 13, 2026

At Kat Collects, we value your privacy and want you to feel confident when shopping with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

Kat Collects operates this online store using Shopify, which provides the platform that allows us to offer our products and services to you.

By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

Our Privacy Obligations Kat Collects follows the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We take reasonable steps to protect your personal information and only collect, use, and disclose information that is necessary to operate our business and provide you with our services.

Personal Information We Collect

When you shop with Kat Collects, we may collect the following types of personal information:

Contact Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order and Payment Information

  • Products purchased
  • Order history
  • Payment details and transaction information
  • Returns or customer service enquiries

Payment information is securely processed through third-party payment providers. Kat Collects does not store your full credit card details.

Account Information If you create an account with us, we may collect:

  • Login details
  • Account preferences
  • Saved information associated with your account

Device and Website Usage Information When you visit our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Website activity and interactions
  • Cookies and similar technologies

This helps us improve our website experience and understand how customers use our store.

How We Collect Your Information

We may collect personal information when you:

  • Create an account or place an order
  • Contact us for support
  • Subscribe to marketing communications
  • Browse or interact with our website
  • Leave reviews or provide feedback

We may also receive information from trusted third-party providers that help us operate our business, such as Shopify, payment providers, and shipping partners.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Provide customer support
  • Process returns, refunds, or exchanges
  • Communicate with you about your orders
  • Improve our website and customer experience
  • Send marketing communications where you have provided consent
  • Prevent fraud and maintain website security

Sharing Your Information

We only share your personal information when necessary to operate our business. This may include sharing information with:

  • Shopify, our ecommerce platform provider
  • Payment providers to process transactions
  • Shipping providers to deliver your orders
  • Technology providers that help us operate our website
  • Google Analytics and Google Ads for website analytics and advertising purposes
  • Meta (Facebook/Instagram) where applicable for advertising purposes
  • Marketing and analytics providers where applicable

These third parties are only provided with information required to perform their services.

We do not sell your personal information.

Shopify Kat Collects uses Shopify to power our online store. Shopify may collect and process personal information to provide and improve its services. For more information about how Shopify handles your personal information, you can review Shopify's Privacy Policy at shopify.com/legal/privacy.

Cookies and Analytics Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyse website traffic, and support marketing activities.

These technologies may be used by Shopify and third-party services including Google Analytics, Google Ads, and Meta (Facebook/Instagram Pixel) where applicable.

You can control or disable cookies through your browser settings, although this may affect some features of our website.

Marketing Communications If you choose to subscribe to marketing communications from Kat Collects, we may send you updates about:

  • New product releases
  • Restocks
  • Promotions
  • Store announcements

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Keeping Your Information Secure We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online service can guarantee complete security, and information transmitted over the internet is provided at your own risk.

How Long We Keep Your Information We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain order records
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our policies

Your Privacy Rights Depending on your circumstances and applicable laws, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information where appropriate
  • Opt out of marketing communications

To make a privacy request, please contact us using the details below.

Complaints If you believe we have not handled your personal information appropriately, please contact us and we will investigate your concern. We aim to respond to privacy enquiries and complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

International Data Transfers As we use Shopify and other third-party service providers, your personal information may be stored or processed outside Australia. Where required, we take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements. Any updates will be posted on this page with the revised "Last updated" date.

Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Kat Collects | ABN: 21 646 981 253 | Email: support@katcollects.com.au | Website: katcollects.com.au