Contact Us
Hey, we'd love to hear from you!
Got a question about an order, a product, or just want to chat Pokémon TCG? We're here to help.
Before You Contact Us
You may find the answer to your question in our:
- 📦 [Shipping Policy] — for information on shipping rates, delivery times and damaged items
- ❓ [FAQ] — for answers to our most commonly asked questions
Get in Touch
📧 Email: support@katcollects.com.au
We aim to respond to all enquiries within 1 business day, Monday to Friday.
🌐 Website: katcollects.com.au
Business Details
- Business Name: Kat Collects
- ABN: 21 646 981 253
- Registered in: New South Wales, Australia
Response Times
📅 Monday – Friday: within 1 business day
📅 Weekends & Public Holidays: next business day
Common Enquiries
Order tracking
You'll receive a tracking number via email once your order has been dispatched. Allow up to 24 hours for tracking to update after dispatch.
Wrong or damaged item
Email us at support@katcollects.com.au within 48 hours of delivery with your order number and photos and we'll sort it out straight away.