Hey, we'd love to hear from you!

Got a question about an order, a product, or just want to chat Pokémon TCG? We're here to help.

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Before You Contact Us

You may find the answer to your question in our:

📦 Shipping Policy — for information on shipping rates, delivery times and damaged items

❓ FAQ — for answers to our most commonly asked questions

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Get in Touch

📧 Email: support@katcollects.com.au
We aim to respond to all enquiries within 1 business day, Monday to Friday.

🌐 Website: katcollects.com.au

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Business Details

Business Name: Kat Collects
ABN: 21 646 981 253
Registered in: Unit 405/3 Bennelong Parkway, Wentworth Point NSW 2127, Australia

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Response Times

📅 Monday – Friday: within 1 business day
📅 Weekends & Public Holidays: next business day

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Common Enquiries

Order tracking

You'll receive a tracking number via email once your order has been dispatched. Allow up to 24 hours for tracking to update after dispatch.

Wrong or damaged item

Email us at support@katcollects.com.au within 48 hours of delivery with your order number and photos and we'll sort it out straight away.