Customer Care
Hey, we're here for you! đź‘‹
At Kat Collects, every order is personally handled by me — Kat. So when something comes up, you're talking to a real person who actually cares about getting it sorted.
How to Get in Touch
📧 Email: support@katcollects.com.au We aim to respond to all enquiries within 1 business day, Monday to Friday.
What Can We Help You With?
🎴 Order Enquiries Got a question about your order? Whether it's tracking, dispatch times, or something else — just shoot us an email with your order number and we'll sort it out.
📦 Shipping We ship Australia wide with flat rate standard tracked shipping of $15.00 AUD. Orders are dispatched within 1–3 business days. For full details head to our [Shipping Policy].
↩️ Returns & Refunds Not happy with your order? We'll do our best to make it right. Head to our [Returns & Refund Policy] for full details, or email us directly and we'll walk you through it.
❓ Product Questions Not sure which product is right for you? Want to know more about a specific set or product? Ask away — I actually know my ETBs from my booster bundles and I'm happy to help.
🔍 Something Else? Can't find what you're looking for? Just email us at support@katcollects.com.au — no question is too small.
Response Times
📅 Monday – Friday: within 1 business day 📅 Weekends & Public Holidays: next business day
We're a small store run by one person so we appreciate your patience — but we promise we'll always get back to you! ✨
Business Details:Â Kat Collects | ABN: 21 646 981 253 |Â Email: support@katcollects.com.au | Website: katcollects.com.au